Frequently Asked Questions
Start your journey with us risk-free! Our free trial provides you with $1,000 in credits to explore our services for the first month, no credit card needed. Use the credits to discover what we offer at your own pace. Once your credits are utilized or a month elapses—whichever comes first—you can easily transition to our "Pay As You Go" plan by updating your payment information. Prefer a more predictable billing cycle? Contact us to switch to our Fixed Price plan.
Charges are calculated in 10-minute increments based on your actual usage. Only the processing time you use will be charged. As an example, if you run a query for 9 minutes and then start another query for 7 minutes after a two-hour break, their durations will be rounded up to 10 minutes each. As a result, you'll be charged for a total of 20 minutes, which is $1, and not the total time elapsed, which is 2.3 hours, or $7.
Our platform supports real-time data synchronization.
Absolutely! Switching from the Pay As You Go to the Fixed Price plan is seamless. Similarly, you can transition from Fixed Price to Pay As You Go anytime. Please note, however, that by moving from Fixed Price to Pay As You Go, you will no longer have access to the advanced services exclusive to the Fixed Price plan.
All our customers receive comprehensive support, including access to our knowledge base, email support, and online resources. Premium Plan customers benefit from priority support, including phone and dedicated account management, to ensure your needs are promptly addressed.
